SBI’s new Chairman, Extreme Customer Convenience Focused Approach’ Redefining Banking Business
Driven by fast technical developments and changing client expectations, the banking sector is experiencing a major make-over. Leading public sector bank in India, the State Bank of India (SBI) is leading this transformation first. Emphasizing a “extreme customer convenience-oriented approach,” recently C S Setty, the newly appointed chairman of SBI, described his vision for the…